Glossary
Terms this site uses
Eight short definitions. Each one starts with the meaning, then says how it applies to a Shopify store.
Last updated
Vorena uses flat monthly plans with a conversation allowance. It is not unlimited. Only Lite ($29 a month) and Starter ($99 a month) can be bought today. A conversation counts when it starts. Growth and Scale are coming soon. The pricing page has the allowances. The longer definition of the product category is the AI shopping assistant page.
AI shopping conciergeAn AI shopping concierge is a storefront assistant that helps a shopper find a product by asking what they want, then recommending items from that store's catalog.Conversational commerceConversational commerce is selling through a back-and-forth conversation, in a chat on the store or in a messaging channel, instead of only through a catalog page or a search box.SearchandisingSearchandising is the work of shaping on-site search results so the products a store wants shoppers to see show up, in the order the store chooses.Product discovery (ecommerce)Product discovery in ecommerce is the way a shopper goes from a need, an occasion, or a vague idea to a specific product they can buy.Zero-results pageA zero-results page is what a store shows when a search returns no products.Personalized product recommendationsPersonalized product recommendations are product suggestions chosen for a particular shopper, rather than the same list for everyone.Proactive AI (ecommerce)Proactive AI in ecommerce is an assistant that starts a conversation or a message on its own, instead of waiting for the shopper to type first.Deflection rateDeflection rate is the share of support contacts that an automated assistant handles without a person taking over.
Your catalog is ready to talk.
Install Vorena and turn your storefront into a conversation today.
14-day free trial · No credit card · Cancel anytime